Trust & Safety
At Blink, we take the Safety of our Photographers very seriously. Trust & Safety always comes first on our platform and in our Community.
When a Customer requests to book a photoshoot with you, Blink provides you with all the information regarding that photoshoot including the customer’s name, requested location, and any other details. We also provide in-app and text communication with the Customer so that you can ask questions and get comfortable before the photoshoot. If you ever feel uncomfortable leading up to a photo shoot, you can decide not to accept or cancel the photoshoot.
Blink requires all Customers to verify their identity using a mix of technologies including mobile phone verification. We utilize ID and mobile phone verification, anti-fraud software, and most importantly, feedback from the Photographers on our platform to determine if a Customer should be blocked from our platform. We strongly encourage the Photographers on our platform to report any concerns they may have to customer service or their community manager, who will address concerns or escalate the matter to our Trust & Safety team when necessary.
Photographers in the Blink network may decline appointments at any time, including choosing to end an appointment once it has started. Our customer service and Trust & Safety teams are standing by at all times when a Photographer in the Blink network is at an appointment. Photographers are strongly encouraged to reach out if they have any concerns about a Blink customer or their environment upon arrival. If a Photographer’s concern rises to the level of safety, the Photographer is strongly encouraged to report the Customer to our Trust & Safety team by contacting Customer Service either by emailing to firstname.lastname@example.org or by messaging from the Blink app.
Our Trust & Safety team is a dedicated group of professionals focused on ensuring we have best-in-class security practices and software tools to address all matters of trust and safety. They rapidly address safety or security concerns expressed by our Customers or the Photographers in our network.
You have our support whenever you need it 24 hours a day, 7 days a week. To contact the Trust & Safety Team, please contact Customer Service either by email at email@example.com or by messaging from the Blink app. Someone on the team will immediately escalate your issue to Trust & Safety, who will call you to discuss the matter further.
If you are in immediate danger or have an emergency situation, you should call 911 and your local authorities.
We want you to feel safe so that you can feel confident and relaxed while you are photographing and so that you can provide the very best photos and photoshoot experience to your Customers. We are continuously working on new Safety features and new ways to increase, insure, and improve safety for you.