At Blink, we take the safety of our Customers very seriously. Trust & Safety always comes first on our platform and in our Community.
As a Customer, you can feel secure knowing that all Blink Photographers on our platform have been vetted and have gone through an extensive background check:
- Our background checks include: a social security number trace, a nationwide criminal search, a county court records search, a federal criminal search, as well as a US Department of Justice 50-state sex offender registry search.
- We do not accept any Photographer whose background check shows violent crimes, sexual offenses, or other disqualifying felonies.
- We don’t stop after just one background check. Ongoing criminal monitoring allows us to quickly deactivate any Photographers with disqualifying criminal convictions.
We screen every single Photographer, and if someone doesn’t pass our professionally-administered background checks, they can’t join us. It’s as simple as that.
After you book, you receive a confirmation text with your Photographer’s full name and photo so you know exactly who is coming to the shoot location.
We encourage our clients to make us aware of any issues or concerns. You may do so by contacting Customer Service either by email at firstname.lastname@example.org or by messaging from the Blink app. They will escalate your issue to our Trust & Safety team, who will contact you by phone, thoroughly review any matter you raise, and take all appropriate action. Your name and the content of your concern will not be shared with your Photographer.
Our Trust & Safety team is a dedicated group of professionals focused on ensuring we have best-in-class security practices and software tools to address all matters of trust and safety. Their work also includes quickly addressing any safety or security concerns expressed by our clients or the Photographers on our platform.
You have our support whenever you need it 24 hours a day, 7 days a week. To contact the Trust & Safety Team, please contact Customer Service either by email at email@example.com or by messaging from the Blink app. Someone on the team will immediately escalate your issue to Trust & Safety, who will call you to discuss the matter further.
If you are in immediate danger or have an emergency situation, you should call 911 and your local authorities.
We want you to feel safe so that you can relax and enjoy your Photoshoot experience and we are continuously working on new Safety features and new ways to increase, insure, and improve Safety for you.